On behalf of Johnson
& Johnson Diabetes Solutions Companies (JJDSC), we wanted to share
with you some important industry news. Today at 5:30 PM PST,
Asante Solutions announced to its customers via email that
it is ceasing all business operations and will no longer sell or
support the Asante Snap Insulin Pump. This means all current Asante
Snap Insulin Pump users will soon need to transition to a new insulin
pump.
Just before this
announcement, the leadership of Asante specifically asked Animas to
assist their customers through this transition, and we’ve agreed to
help. We understand how disappointing and frustrating it
can be for patients to unexpectedly have to go through the process of
finding a new insulin pump and company that will meet their needs.
Our goal is to help every Asante Snap Insulin Pump user receive a new Animas Insulin Pump as quickly and easily as possible.
To start the process of
receiving a replacement Animas Insulin Pump, we are asking all Asante
Snap pump patients to call toll free
1-877-937-7867 X1562. Our Customer Care Representatives are available to assist them Monday – Friday, 8:00 AM – 8:00 PM EST.
In order to reach as
many Asante Snap customers as possible, we would appreciate you sharing
information about this replacement program with your readers/followers.
Because this is such a
new development, we are continuing to work through the details of this
replacement program while we begin to help Asante Snap customers through
their transition. Please be patient if we
are not able to answer all of your questions about the program at this
time. More information will be provided as soon as it is available. In
the interim, you can direct any questions to JJDSC Communications
Director Dave Detmers via the contact information
below.
Regards,
The JJDSC Communications Team
Dave Detmers
Director, Communications
Johnson & Johnson Diabetes Solutions Companies
Or you can go to the Asante website here and read the announcement.
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