The public believes that our medical
system can and should be improved. Even I believe this, but the
larger problem of diabetes care requires our attention. With the
number of people diagnosed daily, even many of them are not finding
out how to care for themselves adequately.
Errors in diabetes care become a common
cause of complications that can result of disability and even death,
according to
this article in Diabetes in Control. Yet, the diabetes
errors being reported are likely much lower than the actual number.
At least the report from the Institute of Medicine (IOM) catapulted
the issue onto the front pages of magazines and newspapers in the
United States.
The challenge before us now in not
documenting how bad the number of errors have been, but to focus on
how best to help those who are in fact providing care to patients
with diabetes. Not only is this task more difficult, but also more
important. How this is done will be what we need to improve care.
The following discussion may help us highlight some of the common
misconceptions:
#1. It is the belief that there is
always someone to be held accountable for the error and remove them
from the system. However, most of the important medical errors are
multifactorial and are the result of numerous small oversights, any
one of which, if corrected, might have prevented or reversed the
error.
#2. The "system" is
providing obstacles that result in blame falling on the individual at
the point of care. However, these problems often have more to do
with the system of care itself. This system or “culture of safety”
is defective and needs to be improved or at the minimum corrected
from the top-down. A culture of safety should be defined as any
situation requiring providers to work together as a cohesive unit on
behalf of patients; safety.
#3. It is the belief that correcting
all errors in the main objective. Wrong! Many errors do not harm
anyone and often are spotted by the people who make them. These
often are the result of taking shortcuts. These errors are usually
corrected when the work is reviewed. It is sound strategy to set up
procedures for providers to routinely check both their work and
others. In this way, the vast majority of errors can be caught and
corrected without harming patients.
#4. It is often believed that the
nurses are the cause of many errors. Not correct! It is the
hospitals that have reduced the nurse-patient ratio and added stress
to the nursing staff. By employing non-nurse technicians, the error
rate is increasing and the nurses and doctors cannot keep the stress
at even a manageable level. Many errors are repeated again and again
because they are not reported or shared with others. The
Institute for Safe Medication Practices is one place to report errors
anonymously. This will share the errors with hundreds of thousands
of medical professionals and help them prevent these errors.
For patients with diabetes, frequent
glucose monitoring, wound care, and the clinical needs of those with
orthostatic hypotension, renal disease, and retinopathy can lead to
increased nursing requirements. We can do a great deal to champion
the need for more nurses at the bedsides of patients.
Electronic Medical Records (EMRs) can
prevent errors from poor handwriting, but they also open the door for
new types of errors. These errors are checking off the wrong dose,
directions, or even the wrong drug. Some errors can be stopped if
providers would routinely run a drug-interaction check on
prescriptions before giving them to the patients. With EMRs, this
can be done almost instantly.
If hospitals and doctors are to improve
safety for diabetic patients, here are a few starters:
#1. Offer more education that is
patient-centered, requiring the patients to demonstrate what they
know.
#2. Increase awareness of the need for
adequate resources, particularly sufficient time for doctors to
thoroughly evaluate clinical problems.
#3. Form ad-hoc teams of doctors and
nurses to work together more cohesively in the care of diabetic
patients.
#4. Change the paradigm so that
providers think less about who is to blame and more about how to
prevent catastrophes caused by the system in which they work.
#5. Change the tort system so that
hospitals and providers can focus on making the system better and not
on avoiding frivolous and illogical lawsuits. And
#6. Make the system of care as focused
on quality as it is on cost containment.
Each of these issues can play an
important role in the improvement of the system of care and in the
protection of the diabetic patients from the consequences of medical
errors. To this, add patient education to help them prevent errors
at home that may well prevent the need for hospitalization.