This is the first in an on going series
from Joslin's Diabetes Deskbook. The
book is interesting as a patient and I will write blogs about the
excerpts from Diabetesin Control dot com.
There is much available for good discussion.
The first two paragraphs are a key to
this discussion. “The gap in meeting
clinical targets is in large part due to the gap that presently
exists between actual and optimal treatment goals and strategies for
patients and physicians.
Even when
patients have an ongoing relationship with their primary physician,
they often fall short of the recommended treatment goals due to gaps
between actual and ideal treatment strategies. Collaboration is the
key to closing this gap. Your patients are the most underused
resource in your clinical practice. If you and your patients are able
to jointly establish aligned goals, they will improve their health,
and you will improve the efficiency of your practice and outcomes
that you can achieve.”
Often there is a difference of opinion
about optimal treatment goals between patients and physicians.
Sometimes this is on purpose and at other times, it is difficult to
determine why they are different. In reading the deskbook, it is
easy to discern some of the reasons for the differences in goals.
Younger patients may want to manage their diabetes very stringently
and the physician does not want the goals to be so tight.
Then when it comes to the elderly, some
are still capable of tight management and the physicians are
demanding that they loosen up their management. This is when the
physician needs to step back and reassess the patient to determine if
they are indeed capable of this maintenance and if encouragement is
in order rather that changing goals.
The five steps outlined in this excerpt
are enlightening, if only more physicians would see them as valuable.
The patient and physician may have a long history, but this does not
mean that the physician is in command. The steps include:
First Step - When you enter the
room where the patient is, start with a simple open-ended question
like "What brings you in today?" Other questions are also
useful and the doctor needs to listen to the patient. Most patients
take about 32 seconds to create the answer and finish their
statement. Most physicians make the mistake of interrupting at about
23 seconds to ask another question or redirect the discussion. This
may make it seem to the patient that the doctor is in autopilot and
not listening to them.
Second Step – Be sure to help
the patient focus on their risk factors, and to appreciate their
clinical importance. Many doctors fail here by not explaining
carefully the risk factors and working with the patient to help them
understand them. The discussion of all the risk factors at once does
not work... ”This unfocused shotgun
approach often leads to inaction, or to the wrong action.”
Third Step - If you and the
patient have succeeded in reaching an agreement about a general goal
such as A1c, then ask the patient how they would like to get there.
Letting the patient set a goal can be guided to a point, to make the
patient desire to take the action to obtain a better A1c. However,
the doctor cannot set the goal and expect the patient to meet it.
When the patient sets a goal that is attainable and does, this is the
positive reinforcement that the patient needs and will work for other
goals knowing that the doctor is there with him/her to make sure the
goal is attainable. If the patient falls short and the doctor has
the daily data – blood glucose readings, food log, and other
records the patient has maintained, the doctor should be able to
offer guidance to help the patient achieve the goal by the next
visit.
Fourth Step - Having chosen a
goal and a treatment strategy, it is important to encourage the
patient not to lose momentum. “Remember
that there are different paths to achieving the same result, with
different combinations of lifestyle changes and medications. If their
strategy doesn't seem optimal, you can then suggest: "I have
some information on what strategies have worked for other patients
similar to you. Would you like to hear some of these possibilities?"”
Different techniques work for
different patients and doctors need to work with patients to assist
them and thereby increase their value and help the patient keep the
desire to do more to meet the goal.
Fifth Step - Keep Cycling - The
hardest work involves the first four steps described above. Often
physicians and patients come up short of reaching their goals because
they lose momentum. Encouragement is important. Because the patient
is the person managing their diabetes on a daily basis, knowing that
the doctor is helping them set reasonable goals and assisting them in
achieving these goals, makes the doctor more appreciated.
This statement from the excerpt is
important, and I quote, “This is a great
time to be treating people with diabetes, and those without diabetes
who are at risk for cardiovascular disease. Clinical results are
improving dramatically; and while clinical gaps continue to exist,
they are responsive to a number of different approaches. This
provides an opportunity for the physician, but an opportunity that is
best addressed through collaboration with your patient. The
physician's role is to evaluate the patient's disease state, listen
carefully to their concerns, and then provide the needed information
that will help to inform and form the patient's choices. The patient
controls their disease, whether they want to or not. You need to be
the best guide possible in their journey toward health.”